PHC is a specialist health insurance company which, for over 20 years, has been delivering first class cover and a personalised service to thousands of employees across the UK.
The Permanent Health Company pride themselves on service excellence, flexibility and a personal touch.
Against a market backdrop of increased commoditisation and consolidation, being an independent specialist company means PHC is able to take a different approach. Rather than develop products that suit the majority, they listen to their customers and design products and services that suit their needs.
PHC make customer service their number one priority and prides itself on offering a personal service that puts the needs of the customers right at its heart – members will always speak to a person and never a machine. PHC is one of the few Private Medical Insurance providers to offer a 24/7 claims helpline and where possible it will aim for members to speak to the same person in the claims team.
As part of PHC’s company plans, an employer can tailor the cover to their needs on an individual employee level. Plan options, excess levels and hospital options can all be mixed and matched to suit the business’ needs.
All Private Medical Insurance members – and their families- have free access to counselling and medical advice helplines with web-based personalised lifestyle and nutrition advice.
Additionally, The Permanent Health Company offer a managers support package. This provides support and guidance from qualified counsellors who can coach managers to proactively and constructively manage challenging staff related situations.
The Permanent Health Company asks that you call to make a claim, rather than sending in a form. The latest phone numbers and questions are available here.
If your adviser has recommended a policy from this insurer you can find out more about why we might recommend The PHC here.