Customer Service

At Chase Templeton we take great pride in consistently offering the very highest standards of customer service and care. It’s why 98%* of our clients tell us, month in month out, that they would recommend us to a friend or colleague. If you have a query or feel that our service has not met your expectations then we’re here to help.

New customers

 

Are you looking to take out an insurance policy?

We work with the UK's top health insurance providers to help you find a health insurance policy that suits you and your families' needs. We also help businesses find employee benefits or group risk insurance too. If you're looking to take out any type of insurance, the easiest way to get in touch with us is over the phone, on 0800 018 3633. Alternatively, you can contact us here, and we'll get back to you as soon as we can. 


Existing customers

 

Query about your policy?

If you have any questions about your policy or wish to discuss upgrading or amending your cover, please contact your Chase Templeton adviser. You’ll find their contact details with your policy documents and accompanying correspondence.

You can also email us at info@chasetempleton.co.uk or call our team on 0800 018 3633.

Unhappy with our service?

Whilst we always endeavour to offer you the very best service should you feel that we have fallen short in any way we will be happy to investigate and respond. To ensure that we are able to fully examine your complaint please follow this simple procedure which we have devised in line with the recommendations of both the Financial Conduct Authority and Financial Ombudsman Service:

Notify us:

Your concerns will be dealt with by the Compliance Department, who can be contacted on on 01254 504910, compliance@chasetempleton.co.uk, or at:

The Compliance Team

Chase Templeton Limited

5 Arkwright Court

Blackburn Interchange

Darwen

BB3 0FG

What we will do:

  • Promptly send a written acknowledgement confirming receipt of your complaint and that it will be investigated. If, when you receive our acknowledgement, you feel we have not fully understood your complaint, please let us know.
  • Launch a thorough investigation overseen by our Head of Compliance and addressing the concerns you have raised.
  • Get back to you within eight weeks of receiving your complaint with details of our investigation and response. Please note that in order for us to complete our investigation within eight weeks it is important that you respond promptly to any correspondence we may send to you. If we do not respond to you within eight weeks then you may, if you wish, refer your complaint to the Financial Ombudsman Service.

If, after we have investigated and responded to your complaint, you remain dissatisfied, then you have the option to refer the matter to the independent Financial Ombudsman Service (FOS), as long as you meet their eligibility criteria. In order to take advantage of the service, you must refer your complaint within six months of our final response. Please note that the FOS will only look into your case once you have contacted us with your complaint and we have investigated and responded within eight weeks. For further details of this and other useful information please visit the Financial Ombudsman Service website

You can contact the Financial Ombudsman Service at:


The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

T: 0800 023 4567 or 0300 123 9123

E: complaint.info@financial-ombudsman.org.uk