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A handy jargon buster to help you understand some health insurance terminology.



A Fact Find is a document insurance companies use to gather information about you. It helps the company understand your needs and budget, and then decide on the best underwriting method.

You wouldn’t have to fill out a fact find yourself – this is something handled on the insurance provider’s side.


Family Health Insurance is a type of private medical insurance plan that covers your spouse, children and other dependants, as well as yourself.

Find out more about Family Health Insurance.


The Financial Conduct Authority (previously known as the Financial Services Authority – FSA) is the regulatory body or ‘watchdog’ for the UK’s financial services industry.

The FCA ask all financial services companies to produce a ‘Key Facts’ document – a selection of information to help you decide if our or any other company’s services are right for you.


The ‘term of a cover’ is how long the cover of an insurance policy lasts. A fixed term policy has a defined date of expiry, whereas a flexible term would have an adjustable end date.


The Financial Ombudsman Service. An independent arbitrator with official powers to settle complaints against financial services companies. You can use the FOS if you have gone through a company’s complaints procedure but remain dissatisfied. For more details click here.


A free cover limit is when a business health insurance policy agrees to insure employees up to a certain amount without them having to provide a medical history or undergo medical underwriting.

Any employee insured for a sum over the FCL would have to undergo some form of underwriting.


Financial Services Compensations Scheme. The “fund of last resort” which protects consumers against the failure of authorised financial services businesses including insurers and insurance intermediaries/brokers. For more details click here.


A Full Blood Profile is an extensive blood test which gives a top-level overview of your health. It screens for cholesterol levels, kidney and liver function, calcium, iron, glucose and potassium levels, signs of infection or inflammation and your blood cell count.

FBPs are used to identify health problems before they occur, so are more of a preventative rather than diagnostic test. They can help flag any underlying, difficult-to-diagnose medical conditions, including anaemia, diabetes, and osteoporosis.


This is when you are required to submit a medical application to take out a policy, and declare any existing and previous health conditions to your health insurance provider. Your insurer then uses this information to set your premium and decide what your policy will include.

Depending on the results of your FMU, an insurer may:

  • Allow cover on standard terms with no exclusions applied
  • Exclude cover for specified medical conditions
  • Exclude cover as above, but set a date in the future when this decision will be reviewed.