The Chase Templeton Customer Charter

Chase Templeton strives to Treat Customers Fairly in all they do. As a pledge of exceptional service to our clients, we are committed to meet the following service standards:

Chase Templeton Offices

• Be pleasant and helpful at all times
• Answer the telephone within 5 rings during normal working hours
• Answer customer correspondence within 3 working days
• Ensure renewal documents are with the client 21 days prior to renewal date
• Answer any complaints in a timely fashion as laid down by the requirements by our regulator – The FSA ( copy of these guidelines available on request)

Consultants and Appointed Representatives

• Provide unbiased, independent advice with the customer’s interest at heart
• Offer clients with annually renewable polices a free review of their protection requirements each year
• To keep abreast of developments in the Insurance market and reflect any changes in the advice we provide
• Through training, maintain a level of competency in order that clients can receive the best possible guidance on their protection needs
• To adhere to the principles regarding Treating Customers Fairly by the FSA

 

A personal message from Kevin Amphlett
Managing Director of Chase Templeton Ltd

‘’We thank you for entrusting Chase Templeton with the important role of providing the guidance required in arranging insurance protection for you, your family or your business. We are proud that we are routinely able to fulfil the demanding service standards laid down in our customer Charter.
However, if you feel that we have failed to meet our service standards, please let me know personally. I will act quickly to rectify any problems you are experiencing and help in any way I can to ensure that your experience in dealing with our company remains a positive one  ’’

Telephone: 01624 678440
email kevin.amphlett@chasetempleton.co.uk

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